FAQS

How do I get my Foodey Meal Kit?

Currently we deliver to the following areas each Monday between 3.30 and 6.00pm:

Bunbury, Dalyellup, Gelorup, Eaton, Treendale, Kingston and Australind.

If you would love to get a Foodey Meal Kit delivered and aren’t in our current delivery area, please register your interest at hello@foodey.com.au. Otherwise collection is available from The Foodey Collective at 62A Beach Road, Bunbury each Monday between 3.30 and 6:00pm.

 

Do I have to be home for delivery?

Your Foodey Meal Kit will be delivered on Mondays between 3.30 and 6.00pm in a specially designed insulated box. We require you are home to ensure the delivery is received. To ensure all Foodey Meal Kits are delivered with the utmost care and freshness, we are not able to alter the delivery route.  Please speak to the friendly team at Foodey to discuss any issues or concerns that you may have.

 

What do I need at home to cook the meals in my Foodey Meal Kit?

All our recipes require the use of basic kitchen utensils, a frying pan and/or pot and stove/oven.  Any special ingredient preparation will be done by our Foodey Team and included ready to use.

 

Is there anything that is not included in the Meal Kit?

Most recipes will require a small amount of oil, salt and pepper.  Some recipes may need eggs and these will not be included with your Meal Kit.  Please see our [PANTRY] on the ordering section as you may be able to find some of these items there. 

 

Can I arrange a regular order?

Arranging a regular Foodey Meal Kit Order is a great option for busy households. Take the hassle out of forgetting to get your order in on time. Select 'Subscribe’ when you order your Foodey Meal Kit to setup an account, so you can manage your orders at anytime.

Regular orders will be direct debited from your nominated account each Monday evening for the following week’s meal kit.  Save time and let us do the planning and preparation for you.

You will be debited weekly on Monday afternoon for the following week's Meal Kit before we prepare a box of goodness to be delivered to your door or collected with no fuss, no stress and no thinking.

 

How do I manage my account?

Want a break from your weekly Foodey Meal Kit? Simply login to your Foodey account by Monday 2pm (before your next delivery), click on “edit upcoming orders” then you can skip or pause until your chosen date within a 3 month period.  If you have any concerns with your order please contact Michelle or Terri on 0455 588 762.   

Please remember if you sign up to weekly deliveries you don't need to re-order every week - the automation will do that for you.  If you can leave your insulated box out for collection or return to 62A Beach Road, Bunbury as where possible we like to recycle.

If recurring orders aren't working for you, you can cancel after 3 successive weeks of orders. In order to cancel, you must place your cancellation request with our team or login and do so via your account by Monday 2pm, the week prior to your collection/delivery.

 

Does Foodey do Gift Vouchers?

YES! A gift voucher is a wonderful way to give someone a well-deserved gift or kind gesture. You can purchase gift vouchers [HERE].

Choose your amount, Meal Kit or coffee card and add to your cart.  Your gift voucher will be mail to the nominated address within 24 hours, or can be collected from The Foodey Collective at 62 Beach Road, BUNBURY.

 

I ordered for the wrong week, can I get a refund?

Any refunds will incur a $5 fee and deducted from the purchase price to cover Shopify Fees imposed, however, a refund will be possible if you let out team know before 3pm on the Wednesday BEFORE your Meal Kit Collection/delivery.
Please ensure you read the dates carefully when ordering your Meal Kit to avoid any fees. 

Something else? Get in touch!